The problem
- Manual, binary prioritisation of customers after grid failures.
- Difficulty making decisions in critical situations with multiple outage points.
- Slow handling, delays for strategic customers and a risk of worsening regulatory indicators (DEC/DIC/FIC).
The solution
Dynamic multi-criteria index
Service prioritisation based on multiple criteria.
Adjustable weights
The weight of each criterion adapts to the context of the event.
Operator interface
Real-time data to optimise crew dispatch.